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2011-08-19
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2011-08-17
Net Promoter Score® is a widely used and proven key value that measures customer loyalty.
Due to the proven correlation with long term success NPS® is the key value of choice in the Loopon Hotel Surveyor.
Using The Ultimate Question your customers are categorized as Promoters, Passives or Detractors.
Due to the proven correlation with long term success NPS® is the key value of choice in the Loopon Hotel Surveyor.
Using The Ultimate Question your customers are categorized as Promoters, Passives or Detractors.
Week 19, 2012
Loopon Hotel Surveyor:
50
Median Customer NPS (%)
Reception
Most important factor
87
Median Reception Satisfaction (%)
The data above is a small selection of the data users of the Loopon Hotel Surveyor obtain access to. The LHS provides you with continuous and historic benchmarking data on a number of key values.
Last week's results are always released on wednesday.