Ensure Guest Satisfaction Using State-of-The-Art Technology
Loopon is a technology-focused company which makes sure that only the best is available to our clients. We promote a simple and proven methodology for measuring and managing guest loyalty, the Net Promoter® concept.
Ask Less
Essentially there is one question that really matters, it's "Would you recommend this hotel to your friends or colleagues?" We ask your guests that very question, together with very few other questions regarding key values within the hospitality industry.
Based on the answer to the above-mentioned question we can calculate anything out of interest as well as pin-point improvement opportunities.
Listen More
The dictionary defines listen as "Take notice of and act on what someone says". Customer satisfaction questionnaires is not something new, nor is it rocket science, but together with the Loopon Hotel Surveyor you can ensure the essential part of listening; acting on what someone says.
Traditionally you will only find out what your customers thought half a year ago, with the Loopon Hotel Surveyor you will constantly see what they think right now and how your actions are changing their opinions.
Act Effectively
Without action, asking and listening is pointless. Therefore Loopon Hotel Surveyor contains all the tools needed to ensure that important issues gets dealt with.
Loopon Hotel Surveyor can either be linked to external issue management systems such as C2 Management's excellent System C2 or you can use our built-in task management to ensure all issues are dealt with in time.