Focus is What Drives Excellence
As the only provider of customer satisfaction and loyalty tools focusing solely on the hospitality industry, Loopon is in a unique position to offer exactly what is required and needed by hotels around the world.
While there technically might not be a great difference between asking a question from a hotel guest and asking the same question from an airline passenger, we understand that improving the guest satisfaction requires a lot more than just asking the right questions. The hospitality industry is a unique industry, with its own unique requirements.
Our focus is solely on meeting, and exceeding, those requirements.
-
Reach Excellence
In our world, good enough isn't good enough. To drive excellence is to constantly work on improving the guest experience.
By allowing hotels to benchmark their results against the rest of the industry, Loopon Hotel Surveyor facilitates a true focus on excellence.
-
Listen Attentively
When traditional customer satisfaction studies focus on asking, we focus on listening.
Our approach to guest satisfaction is to ask less and instead through the use of advanced technology make sure you still learn more than ever before.
-
Act in Time
To err is human, but thanks to the automatic alerts generated by the Loopon Hotel Surveyor, whenever a guest has been dissatisfied with your service, you are able to quickly recover an otherwise potentially lost guest.
-
Enhance Service
The advanced statistics engine of the Loopon Hotel Surveyor will immediately show you what your main targets for improvement should be.
Focusing on improvement without knowing what really matters is potentially a waste of both time and money!
-
Reward Achievement
Did any particular group of the hotel staff make a positive impression on you?
The friendly woman working on tuesday morning helped me solve my own booking mistake, I am very grateful!
Healthy internal competition is an excellent catalyst for excellence. Using the Loopon Hotel Surveyor you are able to facilitate fair internal competition.
If you truly want to drive excellence, guest loyalty is the ultimate metric to base incentive programs on.