Powerful and Familiar Feedback Management
Traditional customer satisfaction studies usually focus on one-way communication and gathering aggregated statistics over a long period of time. Using the feedback management tools inside the Loopon Hotel Surveyor you are able to maintain a daily two-way communication with your guests and actually recover potentially lost guests.
While designing the interface, the main design factor was ease-of-use. Managing feedback must be and is time-effective and focused on what is really important. Getting running and being effective in the Loopon Hotel Surveyor requires only minutes of training.
Still there are advanced features for those who want and need it. All feedback is searchable, actions are logged, an issue can be delegated by e-mail to someone else that should take care of it, together with a lot of other unique and exciting possibilities.
Integrating With Your Existing Systems
If you are using C2 Management's excellent System C2 you can transform feedback from the Loopon Hotel Surveyor into a task inside System C2 literally with the push of a button!
Making Sure Feedback is Acted Upon
With the Forward-feature it is easy to share individual feedback items with anyone within your organization. They can even mark an issue as done just by clicking a link in the e-mail they receive.